• Late drop of over 15 minutes may mean we are unable to fulfil the groom chosen. We may be able to offer mini grooms instead but a full groom price or no-show fee of 100% will be charged

• No showing to an appointment will require 100% payment prior to another groom being confirmed

• Late collections will incur an additional charge of £5 per 15 minutes after the collection text message is sent

• Please ensure that your pet toileted before they enter the salon to ensure their maximum comfort

• Please do not feed your pet within 30 minutes prior to their appointment

• All customers are responsible for keeping their pet up to date with their vaccinations

• We recommend puppies wait 2 weeks after their 2nd vaccination before booking a puppy groom

• You must inform the groomer of any medical conditions or issues that may effect your dogs welfare while being groomed. We may require vet consent before grooming or refuse/terminate a groom at any point

• Whilst every care is taken of the pets being groomed, any pet left within the Groom Room is left entirely at the owner’s risk

• We will not groom any dog that has been microchipped or vaccinated within the last 24 hours

• we have the right to refuse any customer or to groom any pet without reason

• We will terminate any groom for pets bad behaviour if there is a risk of injury to either pet of groomer

• We will not accept pregnant dogs or those in heat

• Flea found on your dog will incur a £10 fee on top of your groom price

• If your pet is found to have a tick, we will charge a fee of £3 to remove in addition to the cost of the groom. However we advise if your pet has a tick to see your vet, as they are known carriers of disease and may require further treatment.

• Any dogs that are aggressive towards a member of the grooming team or another pet may need to be muzzled. It is the owner’s responsibility to inform the groomer if they do not wish their pet to be muzzled. Refusal may result in the groom not taking place.

• If your pet appears unwell at the time of the appointment, they will not be accepted for grooming due to the risk of cross infection to other pets.

 

Matted dogs

• We will always aim to groom your pet to your specification, however if your pet’s coat is matted, the matted coat will be clipped (shaved)

• Depending on the severity of the matted coat, which will be discussed during your pet’s consultation, there may be an additional charge. our primary concern is to relieve any distress or discomfort your pet may be experiencing as a result of their severely or excessively matted coat. Should your pet come in heavily matted, due to the time it takes and special care needed to remove this, you will be required to sign a Clipping Policy due to the increased risks of injury or due to the matted fur often hiding many injuries and ailments such as cuts, rubs, sores, fleas, ticks etc

 

Two Groomer Groom

• We groom many difficult and nervous dogs that require the salon free from dogs or 2 handlers. this will be charged per 30 minutes of time taken at £10.